CUSTOMER CARE

HOW CAN I MAKE PURCHASES

Welcome to the official online Boggi Milano shop

In these pages, you can find official Boggi Milano products, view them up close, review their features and opt to ship them directly to your doorstep.
We have created this virtual space to allow you to enjoy the experience of point-and-click shopping that embodies our values.

How can I make purchases at Boggi Milano Store?
At the Boggi Milano Store you can choose from a wide range of Boggi Milano articles, all crafted with extreme care and attention to detail.
You will find stylish and extremely appealing articles created by Boggi Milano. These include official products, clothing, shoes and accessories
All the products on sale at Boggi Milano Store can be viewed in the on-line catalogue. It is divided into categories and each article is presented with a list of its main features.
Consulting the catalogue is simple: just click on the article that interests you.
How can I make purchases?
Making a purchase at Boggi Milano Store is extremely simple and fast.
The purchasing procedure is straightforward and user-friendly as it constantly indicates what step of the purchase process you are currently at and what the next step will be.
Making purchases from Boggi Milano Store does not require much of your precious time, nor does it require much effort. You can be certain that the procedure will be handled using high security methods.
To look for items that interest you, choose from the different search options that Boggi Milano Store offers or browse the theme categories. Once you have found a product that you like, click on it to view its list of features; then click on ‘add to shopping cart’ to place the item into the shopping cart.

CUSTOMER CARE

Have you bought something from the Boggi Milano Store and now require more information?
Are you thinking of purchasing a Boggi Milano product but need assistance?
The Boggi Milano staff are all expert operators and are at your complete disposal for anything you may need.
We can give you information on the Boggi Milano products, the status of your orders and payments and anything else to assist you in your buying experience. We will assist you through each purchase phase.
Please feel free to contact us by writing shoponline@boggi.com We inform European resident’s customers that according to the European Commission we have installed an online platform in order to show alternative solutions to the controversies. Customers will be able to access the portal with the following link: http://ec.europa.eu/consumers/odr/. European consumers can use the online platform in order to resolve, in a extrajudicial way, every controversy connected or originated by a purchase made via wwww.boggi.com. For further information, customers can contact customercare@boggi.it

SHIPPING AND DELIVERY INFORMATION

In order to ensure prompt and timely delivery to our valued customers, the Boggi Milano e-boutique partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of product(s) being shipped.
At the bottom of this page, you will find a list of countries to which the Boggi Milano e-boutique sends and an estimated cost of shipment to each. The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen. The total amount will be charged to you upon your confirmation of payment.
Can I use a PO Box as a delivery address?
We would advise you not to enter a PO Box in the address field as it will be impossible for our couriers to make the delivery.
We therefore kindly request you enter a full postal address.
What happens if no-one is at home when the goods are delivered?
In cases where the addressee or person authorised to accept delivery of the product is absent, our courier will try to contact the client by telephone, using the number indicated by the buyer on the site when making the purchase, to decide a new delivery date.

ORDER PROCESSING
Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.
Products listed in the Boggi Milano e-boutique will be processed within 3 working days from the receipt of your payment by Boggi Milano.

TRACKING YOUR ORDER:
In order to follow the initial progress of your order through our system, you can view its “Status” beside each order number in “My Orders”. Once the package is sent, you will receive a tracking number. You can enter this number on the courier’s homepage to track the real-time shipping status of your order from initial shipment to arrival.
What is the average delivery time for goods sent from www.boggi.com?

SHIPPING TIMES
Shipments to the European Union countries take approximately 3-5 working days. Shipments to the rest of the world take approximately 5-7 working days (not accounting for customs delays, which are discussed below). Please remember that non-working days and public holidays may delay deliveries. I vettori non effettuano consegne nei giorni 25/12, 26/12, 01/01 e nei weekend. The couriers do not deliver on 25/12, 26/12 1/01 or at weekends. The delivery times indicated are not binding, unless separately indicated in another agreement. Nevertheless, the Vendor will do everything possible to respect the times given. The availability of the product is indicated on the www.boggi.com online catalogue. The delivery times indicated are not binding, unless separately indicated in another agreement. Nevertheless, the Vendor will do everything possible to respect the times given.
On receiving the goods, the Purchaser must immediately check that the delivery is complete and correct and inform the Vendor of any problem without delay by writing to the e-mail address:shoponline@boggi.com>shoponline@boggi.com

COUNTRIES AND SHIPPING COSTS
We can ship all over the world without any problems. Due to courier limitations, we can’t deliver our fragrances to:
ANTIGUA AND BARBUDA
CURAÇAO
EAST TIMOR
GUAM
INDONESIA
ICELAND
PANAMA
RUSSIA
SAINT MARTIN (ISLAND)
SAUDI ARABIA
URUGUAY
The displayed shipping costs change in accordance with the actual weight of your shopping cart. The final shipping cost will be displayed in your cart.
For all countries, the final prices include VAT. The additional dispatch and delivery costs will be determined on the basis of the type of delivery and destination address. These costs are indicated separately before the order is sent and in the confirmation order sent by e-mail. The orders made to other countries (e.g. Japan, U.S.A.) include VAT.
It is the responsibility of the Purchaser to pay taxes, duties and any other fee in his/her country of residence.

FREE SHIPPING
From time to time, Boggi Milano runs free shipping promotions. To be notified by email, simply sign up here. Please note that free shipping will be applied to your order on the payment page.
Taxes and international customs duties
Do you charge extra for deliveries outside Europe?
Deliveries to destinations outside the European union could cost more and be subject to taxation, all of which are charged to the recipient. Taxes vary depending on the country and the product that has been purchased so we are not in a position to provide an accurate quote. We would suggest you contact the destination country’s customs authorities for more information.

OREDERS AND PAYMENT

The orders made on Boggi Milano Shop Online can be paid by credit card. The Vendor may allow additional means of payment in the dedicated section on www.boggi.com Details of the credit cards will be sent to ADYEN and PAYPAL which deals with payments via credit card for the Vendor.
The credit card data sent to SETEFI while the order is being made, is protected against unauthorised access, by means of cryptographic transfer of SSL data (Secure Socket Layer) at 128 bit.
All the current browsers support SSL cryptography. This data is not accessible to third parties, nor to Boggi Milano.
The Boggi Milano e-shop accepts payment via PayPal, and Credit Card. You may select from these payment methods at the end of the order process.
For any requests, questions or feedback, please contact our Customer Service team.
Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on that day’s exchange rate. There is no extra cost for currency conversion.
Which methods of payment are accepted at the www.boggi.com?
www.boggi.com accepts payments via credit card or PayPal.
When will my order be debited?
For credit card orders, debits are made when the order has been shipped.
We would like to remind you that debits will only be made for the amount of the products actually sent.
Can I pay cash on delivery?
No, it is currently not planned for this payment method.
After changing the delivery address, the price changed, why?
www.boggi.com has been developed to display and automatically calculate the total amount and the VAT related to the order depending on the destination country you have selected. The delivery costs and inclusion of VAT may affect the final cost of your order.

CREDIT CARDS
Which credit cards can I use?
The credit cards currently accepted are Visa, CartaSì, Mastercard, JCB, Moneta, Poste Pay, Vpay, Maestro.
Is it safe to use my credit card at www.boggi.com?
Your data is totally safe. Your credit card information is sent, during the ordering process, to PayPal/Setefi and are protected against unauthorised access thanks to Secure Socket Layer (SSL) encryption. This information cannot be accessed by third parties. For more information, please consult the ‘Payments’ paragraph in the ‘General terms and conditions of sale’ section in the Legal Area.

PAYPAL
PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the “Pay with Paypal” link will take you to PayPal’s secure website. Once there, if you already have a PayPal account, you can simply proceed to authorize your payment.
f you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to Boggi Milano Shop Online with the simple click of your mouse.
You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments. The usage of PayPal as an online payment tool is free.
How can I pay using PayPal? You may select PayPal as a payment method on the first page of the Shopping Cart section.
By clicking on ‘Proceed with the order’ on the Confirmation page, you will be taken to the PayPal login page, where you can enter your account and conclude your payment. If you do not have a PayPal account yet, you can create one on the PayPal login page, before concluding your order.

RETURN POLICY AND RIGHT TO WITHDRAWAL

If for any reason the Purchaser is not satisfied with the purchase, he will have the right to withdraw from the Contract, with no penalty, specifying the reasons for withdrawal in the Return of Goods Via mail by writing shoponline@boggi.com within 30 working days from the delivery. Contact Boggi customer service and you will receive all the instructions and the support needed to complete the task.
LThe return of products must be carried out by the Purchaser.
The products must be returned in the same condition as they were received, that is, in a perfect state of conservation, complete with all their unused components, with the original packaging and with any attached manuals.
The Purchaser will be responsible for all transport risks during the return of Products.
The Vendor will accept delivery of the returned Products, reserving the right to verify that the same have been returned in the same condition as they were when delivered to the Purchaser. If necessary, the Purchaser shall replace the original wrappings on the Products with additional protective packaging to preserve and protect them during delivery; all necessary stickers and labels should also be applied.
IThe Vendor will refund the Purchaser the total amount paid for the purchase of the Products with no charge except for transport costs and possible duties, within the terms set by law, and on condition that the Products have been returned in accordance with the above.
The aforementioned refund will be carried out by means of crediting the amounts paid by the Purchaser for the products using the same means of payment used for the purchase.
In the event of purchase by credit card, the refund time will depend on the credit card used but in any case will be completed within a timeframe of two bank statements.

IMPORTANT INFORMATION
We have made every effort to display as accurately as possible the colours of our products that appear on BOGGI MILANO SHOP ONLINE. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

TERMS OF USE
Items should be returned new, unused, and with all Boggi Milano and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Underwear & Swimwear
Purchased Boggi Milano underwear and swimwear should be tried on over underwear. Returns may not be accepted if items are soiled, and may be sent back to the customer.
Faulty products
The Purchaser will be entitled to return any faulty Product/s writing within 30 working days from the delivery.
The Vendor will accept the return of faulty products, reserving all rights to inspect and test the product to assess relative quality levels or non-conformities. The Vendor will refund the Purchaser the total amount paid for the purchase of the Products with no charge except for transport costs and possible duties, within the terms set by law, and on condition that the Products have been returned in accordance with the above.
The aforementioned refund will be carried out by means of crediting the amounts paid by the Purchaser for the products using the same means of payment used for the purchase.
Exchange
We can exchange products purchased with a new ones in different sizes or colors. Please contact our Customer Service and check the availability of the new products.
Via mail by writing shoponline@boggi.com
LEGAL GUARANTEE OF THE VENDOR
The Vendor will issue a valid guarantee for the product covering non-conformities with the quality required and declared on the contracts, according to and in application of Directive 44/99/CE.
The guarantee enables the Purchaser, in the event of a defect or non-conformity of the product, to obtain the repair of the product (if possible), replacement of the product, a reduction of the price, or resolution of the contract by applying directly to the Vendor, within a reasonable period of time which depends on the nature of the goods.
The guarantee does not cover any use of the goods which does not comply with its intended use as established by the Vendor/Manufacturer.
Any claims must be accompanied by the evidence of their purchase (receipt, fiscal document issued by the Vendor/ proof of the payment).
TRANSMISSION OF CLAIMS
The claim must be promptly exercised by the Purchaser an no later than 60 days from the date on which the defect was discovered. During this period the product must not be used. The claim will be submitted electronically to the Vendor which will communicate immediately to the Purchaser the nearest After Sales Point and the procedure to follow when sending the product. The After Sales Point service may be managed directly by Boggi Milano through its own facilities instead of via the Vendor (which has no effect on the Vendor’s responsibility).
The contents of Directive 85/374/CEE regarding damage caused by the product are valid. The Vendor, acting as the distributor, waives all responsibility by indicating the name of the manufacturer.

FAQ

BROWSE THE PRODUCTS
From the Home Page, you have a series of options:
If you would like to know what www.boggi.com has to offer, click on the category that interests you: Clothing, Shoes, Accessories, Shop by look, Gift Ideas and simply browse through the desired articles. If you would like to find a particular product, specify one or more terms related to the ‘Search product’ on the menu and a list of products related to the word/s entered will be displayed. You can also narrow down your search using the filters available when the search process has been completed
How can I purchase the viewed products?
Click on the product that interests you. This will allow you to see the feature list containing detailed information on the article. To order, click on ‘purchase’. The page will update and you will be asked to log-in or register if you are a new user.
PURCHASING INFORMATION
How can I purchase the products I am interested in?
Making purchases from www.boggi.com is fast and intuitive. Click on the product you are interested in to access the feature list containing detailed information on the article. To move the item to the shopping cart, click on the ‘purchase’ button.
You will be automatically redirected to the ‘Shopping Bag’ page, where you can decide if you would like to conclude the purchase transaction or continue shopping for other articles. If you decide to continue shopping, you will see the ‘Shopping Bag” image with its contents displayed as you continue to browse the site, together with the total value of your purchases.
Once you have finished shopping, click on ‘Checkout’ to proceed with your order. Remember that you can also modify the number of articles that you want to purchase, or remove items from the Shopping Bag. If, however, you would like to make an immediate purchase, if you are a registered user you will be requested to log-in, otherwise you will be asked to register. On completing this step, you will be asked to select a delivery address and billing address: both these fields must be completed. If you have not yet chosen a billing address, click on “add new address” and fill in the form; then click on “confirm and proceed”. In the next phase, you will be requested to select a payment method from those available (credit cards or PayPal).
We would like to remind you that payment is totally safe as the credit card data is protected from unauthorised access via Secure Socket Layer (SSL) encryption technology and cannot be accessed by third parties.
To conclude, once the necessary checks have been made regarding your transaction, the information on your order will be sent to www.boggi.com and a thank you message will inform you that the purchase has been successfully completed.
CIs there a limit to the number of purchases I can make?
In general, there is no limit as regards the quantity or value. However, Boggi Milano reserves the right to limit purchases for some limited edition products.
Is it possible to place an order from a country that differs from that to which the order will be sent?
Certainly: as the shop sells to the whole world, orders can be placed from any country. However, it is important to select the country to which you would like the order to be sent. You can do this by adding a new delivery address during the final purchase phase.
Why do I have to specify the country to which the package must be sent?
www.boggi.com asks you to specify the country to which the order should be sent as this allows you to automatically view an exact breakdown of the delivery costs, the payment methods available and whether there are VAT costs to take into account.
SHOPPING CART AND PURCHASE PROCEDURES
Does filling the shopping cart mean that I am obliged to make the purchase?
Not at all. You can browse all you like and then decide not to conclude the purchase phase even though you have added the goods to the ‘shopping cart’.
What is the ‘Boggi Milano Code’ and how does it work?
The ‘Boggi Milano Code’ is a coupon that is given to you and which can be used for special promotions. The conditions for receiving the ‘Boggi Milano Code’ will be communicated to you via the Newsletter when special events take place.If you already hold a ‘Boggi Milano Code’, you simply have to insert it in the ‘Boggi Milano Code’ field that is found on the ‘shopping cart’ page. The discount will be calculated and displayed automatically.
hen does the purchasing process end?
Having inserted the data necessary to effect the payment, you will be transferred to the payment confirmation page containing the order number and date. A thank you message will appear in the centre of the page informing you that the purchasing procedure has been successfully completed. Finally, you will receive an email containing the details of the order and the confirmation that this has been successfully received. If, within 24 hours, you have not been contacted, please write to the following email address:shoponline@boggi.com>shoponline@boggi.com
How can I check the status of my order?
To check your order status, log-in and access My Boggi MilanoStore: all the relative information can be found under the “My orders” item. Please remember that the Customer Care staff are at your full disposal for any information you may require
‘MY BOGGI MILANO’ ACCOUNT
How can I find my personal data?
‘MY BOGGI MILANO’ is your personal area inside www.boggi.com that you can access once you have registered with the site. The ‘MY BOGGI MILANO’ option enables you to manage your personal data and quickly access the list of orders made, viewing them in detail at any time.
What advantages does the registered user have?
Being a registered user lets you benefit from several advantages, such as being able to create your own account, later on simplifying the buying process and speeding up the order. In addition, you will have a personal area available to you that lets you manage your personal information and to access quickly the list of orders you have made at the store, viewing it in detail and whenever you want. Not least interesting are the opportunities to take advantage of individual promotions and periodically receive the Newsletter, so you are always informed about news in the world of Boggi Milano.
How can I receive the Boggi Milano Store Online Newsletter?
If you would like to be updated with all the latest news and unbeatable offers from the Boggi Milano world, ask to receive our Newsletter!
You can request to receive the Newsletter during the registration process: don’t miss this great opportunity to receive all the updates on the latest Boggi Milano Store Online news and the latest special offers.

LEGAL

Welcome to the www.boggi.com website, Boggi Milano’s official on-line shop
In this section you will find all legal information governing the use and access of Boggi Milano Shop Online. The access to and use of this web site as well as the purchase of products on Boggi Milano eStore are based on the assumption that the following General Terms and Conditions of Sale have been read, understood and accepted by all visitors.
For any other legal information, please visit the sections: General Terms and Conditions of Sale, the Return Policy and the Privacy Policy of www.boggi.com Please access this section regularly on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Sale of www.boggi.com
CONTENTS OF THE GENERAL SALES CONDITION
The following general sales conditions apply to all the sales contracts between the Purchaser and the Vendor through the site www.boggi.com. Every contract is subject to the general sales conditions version published on the site at the time when the contract is finalized (see Finalizing the contract).
Purchaser’ shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a “Purchaser”, please refrain from buying any products from www.boggi.com
Any alteration proposed by the Purchaser will not change the general conditions of sale unless they are expressly accepted in writing by the Vendor.
CONTRACT PARTIES AND GEOGRAPHICAL AREA
The online store www.boggi.com is intended for the exclusive use of consumers; it is therefore reserved for retail sales. Claims regarding the site and home delivery to the final Purchaser must be addressed to the Vendor.
The products offered for sale through http://WWW.boggi.com/ will be delivered to the Purchasers who indicate an address which is situated in one of the countries included in the list of countries published on the website and accessible from any page of said website. If the requested country of dispatch is not one of those available at the time of the order, please contact our Customer Service:shoponline@boggi.com>shoponline@boggi.com
FINALIZING THE CONTRACT
All the information on the products published on WWW.boggi.com, such as technical specifications, images, dimensions or compatibility particulars are not binding and are subject to alteration at any time, unless they are expressly mentioned as being binding. In the event that the Purchaser is misled by the above indications, he may withdraw the purchase as indicated in our Return Policy.
The offers on WWW.boggi.com are not binding for the Vendor and do not constitute an offer to the public, but are only ‘invitatio ad offerendum’. The purchase order made by the Purchaser constitutes a binding contract. The purchase order is accepted by the Vendor through an order receipt sent via e-mail; the order receipt contains part of the sale conditions, the description of the product features, the main elements of the contract (price, means of payment), the order filing and storage of data methods arranged by the Vendor as well as the correction procedures of the order content.
The Contract is finalized between the parties and becomes effective when the Purchaser receives the order receipt. The order and the order receipt are considered to be received when the parties addressed are able to access the telematic messages.
In the event that the Purchaser does not receive the order receipt or any other communication from the Vendor within 2 working days of the forwarding of the order, the Purchaser is required to contact the Vendor in reasonable time by sending an e-mail to the e-mail address:shoponline@boggi.com>shoponline@boggi.com
PURCHASE OF PRODUCTS
The Products in the Catalogue may be purchased by selecting them and subsequently dropping them into the appropriate cart. Once the selection of Products is completed and the Purchaser wishes to proceed to the purchase of the products placed in the cart, the Purchaser will be asked to provide the data required for the purposes of establishing the Contract. In particular, the Purchaser will be required to provide personal data in a proper section of the site, an e-mail address, any additional address for the delivery of the Products (where necessary), and a telephone number where he could possibly be contacted in order to communicate the delivery date to him.
If the Purchaser chooses to pay by credit card, he will be directed to the Internet site web page of the bank providing the ‘on-line’ payment service, where the Purchaser must provide the credit card data through a connection to which Boggi Milano and the Vendor have no access.
For accounting reasons, the Vendor reserves the right to verify general information left by the Purchaser. In the event of payment by credit card, the total price of the purchase will be debited to the Purchaser after the Contract is finalized. The Purchaser may order the Make to Order Product by following the instructions on the Site and according to the specifications indicated. The Purchaser will be allowed to pay for the mentioned Products through the means of payment provided on the Site.
COPYRIGHT
All the contents of shop.Boggi Milano.com are protected by copyrights. All rights belong to BBB S.p.A. This Internet site may not be reproduced in whole or in part, transferred using electronic or traditional methods, modified, linked and used for public or commercial purposes without the prior written consent of Boggi Milano.
APPLICABLE LEGISLATION AND JURISDICTION
The legislation applicable is the Italian law, but the Purchaser cannot be denied rights applicable by the Laws in his own country. Any disputes which may arise or are related to these “General Sales Terms and Conditions will be referred to the jurisdiction of the Court as defined by the Consumer Code regulations (Legislative Decree n. 206 dated September 6 2005). If there are professional business relations between the Parties all disputes will be the jurisdiction of the Court of Milan
CONCLUSIVE ARRANGEMENTS
If any clause of the present general terms and conditions should be invalid or should become invalid at a later date, this will not effect the validity of the rest of the present contract and the invalid clause shall be replaced with a clause that represents as faithfully as possible the original intent and economic purposes of the Parties or with an appropriate legal arrangement.
The Vendor reserves the right to amend the present general terms and conditions at any time. The amended general terms and conditions will be made accessible on the site http://www.boggi.com/.
SECURITY
All user data are protected to the best of our abilities against loss, falsification, manipulation and improper use by third parties.
WE GUARANTEE:
maximum levels of reliability and security to ensure consumers that the site is protected AND that the information sent through the Web browsers or other devices remains strictly confidential.
For further information of a legal nature relating to the processing and protection of user data, please read the Privacy Policy published on the site.
BBB S.p.A. undertakes and guarantees that personal data shall be treated in accordance with the provisions set out under Legislative Decree No. 196 of 2003 (Italian Personal Data Protection Law) and further modifications. Details referred to the treatment of data are communicated to the Customers at the time of registration.
For further information and assistance on the On-Line Shop and/or on the methods of purchase on the On-Line Shop and/or on the Sale and Purchase Agreements, the Customers may contact Boggi Milano through our customer service or by letter at the following address: BBB S.p.A. – Boggi Milano Shop OnLine – Via Emilio Borsa, 23 – 20900 Monza (MB) Italy<b><a href=mailshoponline@boggi.com</a></b>