CUSTOMER CARE

Welcome to the Boggi Milano Online Shop.
Through this page, you can find Boggi Milano products, view them and verify their features, and choose to receive them directly at home. Order are processed rapidly and dispatched with the best shipping services in the world. We have created this space for you to have an enjoyable navigation and shopping experience in line with our values.

DELIVERY

Orders are processed between 09:00 and 17:00 CET from Monday to Friday. Orders made after 17:00 on Friday will be processed on the following Monday.
It is possible to check the order status from MY ORDERS page. After dispatch, it would be possible to follow the shipping through the courier's website using the tracking number sent to you via email.
For shippings to the following Countries, the delivery times from dispatch are as follows:

• Italy > 48h

• Germany > 48h

• France > 3 days

• Spain > 3 days

• United Kingdom > 4 days

• United States > 5 days


For delivery in other EU Countries, please allow 3-5 days from dispatch; for deliveries to the rest of the wold, please allow 5-7 days from dispatch (excluding customs clearance delays).
Delivery times may be delayed in case of feast days. Couriers do not deliver on 25/12, 26/12, 01/01 and over the weekend.
Upon delivery of the goods is the recipient's responsibility to check that the shipment is complete and to inform us immediately if there are problems by writing to our Customer Care.
The shipping costs are based on the destination and the weight of the products and they are displayed in the cart.
For all Countries, the prices quoted include VAT. Import charges are included for extra EU Countries (except Albania, Bosnia, Kazakhstan, Macedonia, Montenegro, Turkey, Ukraine).
Delivery to P.O. boxes is not possible.
In case the recipient is not available at the time of delivery, the courier will leave a note or call the customer at the number listed at the time of purchase.

PAYMENT

Orders placed on www.boggi.com can be paid by Credit Card or PayPal.
Credit card details are protected against unauthorized access by means of cryptographic transfer of SSL (Secure Socket Layer) to 128 bits. All current browsers support SSL encryption. This data is not accessible to third parties including Boggi Milano.
We accept Visa, Mastercard, American Express e Diners credit cards.
For shipments to the Netherlands, payment by Ideal is available.
For shipments to Austria and Germany, payment by SOFORT is available.

RETURNS

Should the Customer not be satisfied for any reason, they are entitled to terminate the contract, without penalty, within 30 days from the date of delivery.

ONLINE RETURN
On our website Customers can request a size change of the item or make a a refund request.
Registered users can manage returns themselves through the ORDERS section within their account.
Non-registered users need to enter the order number and the email address used at the time of purchase in the RETURNS section within MY ORDERS area.
Returned products are shipped under the entire responsibility of the customer.
Products must be returned in the same condition in which they were received, in their original packaging and complete with all labels and any accompanying manuals.
Shoes must be returned within their boxes. The return will be refused should the box be damaged.
Our warehouse will take delivery of the returned products, reserving the right to verify their condition. Having accepted the returned item(s), we will refund the amount paid for the purchase of the returned products.
This refund will be made by crediting the amount paid to the credit card or PayPal account used.

DEFECTIVE PRODUCTS
Customers have the right to return any product that should arrive faulty, within 30 days from the date of delivery. In such cases customers should contact Customer Care to affect the return procedure. Please remember to attach a picture of the defective product.

IMPORTANT INFORMATION
All items are quality checked for any faults before shipment.
We have done everything possible to ensure that the colours of the products featured on our site appear as close as possible to reality. But we cannot guarantee that the colour displayed on your screen is completely identical to that of the actual product.
In order for the return process to be handled as quickly as possible, Customers are requested to send all the items that they wish to change, in a single shipment.
In order to reduce the risk of damage to the products, we recommend to return them in the same packaging in which they were received. Should the original packaging no longer be available, items may be sent in different packaging, providing they are well protected.
Underwear and swimwear should only be tried on over the customer’s own underwear.
Returned items that are damaged, stained or altered will be rejected and not reimbursed.
Our warehouse will take delivery of the returned products and will perform quality controls to verify any non-compliance. Refund will be made by means of crediting the amount paid by the customer for the purchase of products using the same method used for the purchase.
In the case of purchase by credit card, the refund time will depend on the credit card used, but in any case be it will be made within two calendar months.

LIMITED WARRANTY OF SELLER
The Seller provides, pursuant to and for the purposes of Directive 1999/44 / EC, a legal guarantee on the product for quality compliance as required in the sales contract.
Such guarantee enables the Purchaser, in the event of lack of conformity of the product, to obtain the repair or replacement of the product, a discounted price or termination of the purchase contract in accordance with the said Directive.
Any use of goods outside directives established by the Vendor/Manufacturer is not covered by any guarantee.
In such circumstances, the stipulations of Directive 85/374/EEC are relevant when considering any damage caused by a product used inappropriately. The Vendor, acting as distributor, waives all responsibility for such damages, referring in turn to the manufacturer of the product.
For Customers residing in Europe, the European Commission has set up an online platform that provides an alternative dispute resolution tool, which consumers can access via this link https://webgate.ec.europa.eu/odr. This is an out of court dispute resolution tool that can be used by European consumers to resolve any dispute relating to and/or arising from contracts for the sale of goods purchased via the website www.boggi.com.

LEGAL

Welcome to the www.boggi.com website, Boggi Milano’s official on-line shop
In this section you will find all legal information governing the use and access of Boggi Milano Shop Online. The access to and use of this web site as well as the purchase of products on Boggi Milano eStore are based on the assumption that the following General Terms and Conditions of Sale have been read, understood and accepted by all visitors.
For any other legal information, please visit the sections: General Terms and Conditions of Sale, the Return Policy and the Privacy Policy of www.boggi.com Please access this section regularly on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Sale of www.boggi.com
CONTENTS OF THE GENERAL SALES CONDITION
The following general sales conditions apply to all the sales contracts between the Purchaser and the Vendor through the site www.boggi.com. Every contract is subject to the general sales conditions version published on the site at the time when the contract is finalized (see Finalizing the contract).
Purchaser’ shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a “Purchaser”, please refrain from buying any products from www.boggi.com
Any alteration proposed by the Purchaser will not change the general conditions of sale unless they are expressly accepted in writing by the Vendor.
CONTRACT PARTIES AND GEOGRAPHICAL AREA
The online store www.boggi.com is intended for the exclusive use of consumers; it is therefore reserved for retail sales. Claims regarding the site and home delivery to the final Purchaser must be addressed to the Vendor.
The products offered for sale through http://WWW.boggi.com/ will be delivered to the Purchasers who indicate an address which is situated in one of the countries included in the list of countries published on the website and accessible from any page of said website. If the requested country of dispatch is not one of those available at the time of the order, please contact our Customer Service:shoponline@boggi.com>shoponline@boggi.com
FINALIZING THE CONTRACT
All the information on the products published on WWW.boggi.com, such as technical specifications, images, dimensions or compatibility particulars are not binding and are subject to alteration at any time, unless they are expressly mentioned as being binding. In the event that the Purchaser is misled by the above indications, he may withdraw the purchase as indicated in our Return Policy.
The offers on WWW.boggi.com are not binding for the Vendor and do not constitute an offer to the public, but are only ‘invitatio ad offerendum’. The purchase order made by the Purchaser constitutes a binding contract. The purchase order is accepted by the Vendor through an order receipt sent via e-mail; the order receipt contains part of the sale conditions, the description of the product features, the main elements of the contract (price, means of payment), the order filing and storage of data methods arranged by the Vendor as well as the correction procedures of the order content.
The Contract is finalized between the parties and becomes effective when the Purchaser receives the order receipt. The order and the order receipt are considered to be received when the parties addressed are able to access the telematic messages.
In the event that the Purchaser does not receive the order receipt or any other communication from the Vendor within 2 working days of the forwarding of the order, the Purchaser is required to contact the Vendor in reasonable time by sending an e-mail to the e-mail address:shoponline@boggi.com>shoponline@boggi.com
PURCHASE OF PRODUCTS
The Products in the Catalogue may be purchased by selecting them and subsequently dropping them into the appropriate cart. Once the selection of Products is completed and the Purchaser wishes to proceed to the purchase of the products placed in the cart, the Purchaser will be asked to provide the data required for the purposes of establishing the Contract. In particular, the Purchaser will be required to provide personal data in a proper section of the site, an e-mail address, any additional address for the delivery of the Products (where necessary), and a telephone number where he could possibly be contacted in order to communicate the delivery date to him.
If the Purchaser chooses to pay by credit card, he will be directed to the Internet site web page of the bank providing the ‘on-line’ payment service, where the Purchaser must provide the credit card data through a connection to which Boggi Milano and the Vendor have no access.
For accounting reasons, the Vendor reserves the right to verify general information left by the Purchaser. In the event of payment by credit card, the total price of the purchase will be debited to the Purchaser after the Contract is finalized. The Purchaser may order the Make to Order Product by following the instructions on the Site and according to the specifications indicated. The Purchaser will be allowed to pay for the mentioned Products through the means of payment provided on the Site.
COPYRIGHT
All the contents of shop.Boggi Milano.com are protected by copyrights. All rights belong to BBB S.p.A. This Internet site may not be reproduced in whole or in part, transferred using electronic or traditional methods, modified, linked and used for public or commercial purposes without the prior written consent of Boggi Milano.
APPLICABLE LEGISLATION AND JURISDICTION
The legislation applicable is the Italian law, but the Purchaser cannot be denied rights applicable by the Laws in his own country. Any disputes which may arise or are related to these “General Sales Terms and Conditions will be referred to the jurisdiction of the Court as defined by the Consumer Code regulations (Legislative Decree n. 206 dated September 6 2005). If there are professional business relations between the Parties all disputes will be the jurisdiction of the Court of Milan
CONCLUSIVE ARRANGEMENTS
If any clause of the present general terms and conditions should be invalid or should become invalid at a later date, this will not effect the validity of the rest of the present contract and the invalid clause shall be replaced with a clause that represents as faithfully as possible the original intent and economic purposes of the Parties or with an appropriate legal arrangement.
The Vendor reserves the right to amend the present general terms and conditions at any time. The amended general terms and conditions will be made accessible on the site http://www.boggi.com/.
SECURITY
All user data are protected to the best of our abilities against loss, falsification, manipulation and improper use by third parties.
WE GUARANTEE:
maximum levels of reliability and security to ensure consumers that the site is protected AND that the information sent through the Web browsers or other devices remains strictly confidential.
For further information of a legal nature relating to the processing and protection of user data, please read the Privacy Policy published on the site.
BBB S.p.A. undertakes and guarantees that personal data shall be treated in accordance with the provisions set out under Legislative Decree No. 196 of 2003 (Italian Personal Data Protection Law) and further modifications. Details referred to the treatment of data are communicated to the Customers at the time of registration.
For further information and assistance on the On-Line Shop and/or on the methods of purchase on the On-Line Shop and/or on the Sale and Purchase Agreements, the Customers may contact Boggi Milano through our customer service or by letter at the following address: BBB S.p.A. – Boggi Milano Shop OnLine – Via Emilio Borsa, 23 – 20900 Monza (MB) Italy<b><a href=mailshoponline@boggi.com</a></b>