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FAQ

PURCHASING STAGE

How do I know if my order was successful?
Once the order has been placed, you will receive an automatic e-mail containing the order number that will confirm receipt by Boggi Milano.
How does a promotional code work?
Enter the coupon code in the "Do you have a coupon code?" section in the shopping cart to be entitled to discounts and promotions.
Can I request an invoice for my order?
No, the invoice cannot be requested in the selected country.
Can I select a shop as a pick-up point?
Yes, you can pick up your order at one of the sales points offering this service. To find out which stores offer this service, simply enter the relevant city or postcode during the purchase stage in the 'Shipping' section and select the 'Free in-store pick-up' option.
Which pick-up points can be selected?
Boggi Milano offers the optiion of shipping to a chosen address or to authorised Boggi Milano stores.
I did not receive the order confirmation e-mail. What should I do?
Remember to always check your junk mail folder. If you do not receive it within a couple of hours, please contact Customer Services. shoponline@boggi.com
What is the order confirmation?
The order confirmation comfirms receipt of the request, which will be subject to data verification by Boggi Milano and product availability.

ORDER PLACED

How do I know if my order is ready for collection from the store?
You will receive an e-mail notification as soon as your order is ready for collection in the store.
Can I amend an existing order?
Once the order has been placed, Boggi Milano can no longer add, change or remove any products.
Can I change the delivery address of my order?
If you have already placed your order, please contact Customer Services as soon as possible to provide the correct address.
Can I cancel my order?
Contact Customer Service promptly, via chat, WhatsApp, or phone, immediately after placing the order to verify if order cancellation is possible. Our goal is to process and dispatch your order as quickly as possible, so we cannot guarantee the feasibility of the request.
My order is being processed, what does that mean?
To guarantee the shipment of all goods ordered and optimise delivery times, Boggi Milano carries out availability checks on all orders at its warehouses. This is the processing time. You will receive an update e-mail with all the details as soon as this step is completed.
My order has been partially processed, what does this mean?
Boggi Milano always endeavours to fulfil orders in their entirety. However, it may happen that occasionally, particularly during sales or special offers, several customers simultaneously place an order for the same item, which will then be out of stock. Unavailable items will be neither shipped later nor billed. Payment shall be partial and related only to the goods shipped.

SHIPPING AND DELIVERY

What are the shipping costs?
Shipping costs vary depending on the country selected. Check the charges for your country here.
How quickly will my order arrive?
Delivery times vary depending on the country selected. Check the timing for your country here.
What is express shipping?
The order will be delivered within 1 or 2 working days after the courier receives the goods. Check if the service is available in the 'Shipping' section at checkout.
Which countries does Boggi Milano ship to?
You can check which countries Boggi Milano ships to by consulting the 'Ships to' section of the site.
How can I track my order?
Once your order is shipped, you will receive an e-mail with a tracking link that will allow you to track the shipment in real time. You can also check the status of your shipments in the 'Orders' section of your account.
Why have I not received some items from my order?
Remember to always check your e-mails to see if your order has been partially processed or if it has been split into several shipments.

MEANS OF PAYMENT

Which payment methods does Boggi Milano accept?
Boggi Milano accepts the following payment methods:
When will the payment be taken?
Your credit card will only be charged when the goods are shipped, as set out in the Conditions of Sale.
Why was my payment refused?
Check that all your card details have been entered correctly, that you have completed any request for two-factor authentication, that the card has sufficient funds to complete the purchase, and that there are no connection problems. Should the problem persist, we suggest trying again with a different payment method.

HOW THE MEANS OF PAYMENT WORK

How do I use PayPal?
Choose 'PayPal' when paying. You will be redirected to the dedicated page where you can enter your data and pay easily with your PayPal account. Click here for more information.
How do I use Klarna?
Choose 'Klarna' when paying. Enter the required personal data (e.g. date of birth and mobile phone number) to find out immediately whether this payment method has been approved. Klarna will send you a confirmation e-mail and a reminder when it is time to pay. You can complete your future purchases with Klarna with just one click. Klarna may ask you to verify your identity during the payment process via a confirmation code that you will receive by SMS.
How do I use Apple Pay?
Select 'Apple Pay' as a payment method if you have an Apple device and an account linked to it. You will be redirected to the dedicated page where you can enter your data and pay easily with your Apple Pay account. Click here for more information.
How do I use Google Pay?
Select 'Google Pay' as a payment method. You will be redirected to the dedicated page where you can enter your data and pay easily with your Google Pay account. Click here for more information.

ONLINE GIFT CARD

How do I buy an online Gift Card?
Gift Cards that can be spent online can only be purchased from the following link.
What will the recipient of an online Gift Card receive?
The recipient will receive an e-mail on the day specified by the purchaser containing an alphanumeric code that can be used as an online payment method.
How do I use the online Gift Card?
Enter the code you received by e-mail in the payment section only after you have checked out and entered the shipping address. The Gift Card code must not be entered in the shopping cart when asked "Do you have a promotional code?".
Can I use several online Gift Cards for the same order?
Yes, several Gift Cards can be used for the same order.
Do I have to use the whole Gift Card amount online in one go?
No, the Gift Card can be used for several purchases.
How do I check the balance of my online Gift Card?
Go to the 'Payments' section, enter the Gift Card code and click on 'Check Balance'.
Can I return or exchange products purchased with an online Gift Card?
Yes, it is possible to request a different size or a refund. In the order was paid for using a Gift Card or voucher, the refund shall be made the same way, i.e. with a new voucher corresponding to the value of the returned goods. In the case of mixed payments, the refund will be paid in proportion to the selected payment method, even for partial returns.
Can I spend my online Gift Card in a currency other than the purchase currency?
No, that is not possible. The online Gift Card can only be used in countries with the same purchase currency.
Can I use an online Gift Card in a store?
No, that is not possible. The online Gift Card can not be used for in-store purchases.

SECURE PAYMENT

Is online payment safe?
Yes, all payments made on boggi.com are secure. Payment details are protected against unauthorized access by means of cryptographic transfer of SSL (Secure Socket Layer) to 128 bits, guaranteeing their security. This data is not accessible by third parties including Boggi Milano.

RETURN INFORMATION

Are returns free of charge?
No, returns of one or more products is at your cost and varies depending on the courier you choose.
Where can I download a return label?
A return label can be downloaded once the return has been registered on the site. The shipping label with tracking will be provided by the courier you choose for the shipment.

ONLINE AND IN-STORE RETURNS AND REFUND PROCEDURE

How do I return a product purchased online?
You can request a return on the site by following the steps below: *If you are a registered user: after logging in, go to "Account" > "Order History" and search for your order number to open a return or size exchange request. *If you placed the order as an unregistered user: you can open a return request from the "Account" section but without logging in, by scrolling down the page to the "Returns Management" section and entering the order number and e-mail used.
Can I return an item purchased online in person in a store?
Yes, you can go to one of our authorized stores* to make the return, which will be handled free of charge.
* Click here for the list of excluded partner stores. In-store, you can request a size exchange, item replacement, or a refund using the payment method used during the purchase.
I have a problem with a purchase I made in a store, what should I do?
Please contact the store where you made your purchase directly. You can find the contact details in the relevant section.
I received my online order in several shipments: can I return the goods in one box?
Yes, it is possible to send all the items in one box.
Can I send several online orders together?
Yes you can, as long as the individual order references are clearly specified inside the box.
I can't find my online order in my account's order history: how do I return it?
Make sure you placed your order as a registered user by logging in. If not, you can register your return as an unregistered user.
How do I track the status of my return?
We recommend that you obtain the tracking number for your return shipment and keep it safe so that you can track it. On acceptance of the return you will receive a confirmation e-mail.
How long will it take to receive a refund for my returned online order goods?
Refunds will be made within approximately 7/10 days from the date of acceptance of the return.
I have received an incorrect/defective item in my online order: what should I do?
Please e-mail shoponline@boggi.com with the order reference, enclosing photos of the item in question and the label/card with the article code for verification purposes.
How will my refund be made?
The amount will be refunded via the same payment method as used for the original purchase. Refunds will be made on a pro rata basis for partial returns.

REPLACEMENT PROCEDURE

Can I exchange items online?
No, exchange requests are only possible in store.

PRODUCT INFO

How do I know if an item is available on the site?
The site shows all available articles in real time. If an item is not visible, it may be out of stock in all sizes. For alternatives, we recommend that you contact our Personal Shopper +link or use the 'Shop Similar' service.
Where can I find product information?
Every item has its own description and composition information including details of the fabrics and materials used. For more information, please contact our Personal Shoppers in the relevant section.

SIZE GUIDE

What's my size?
The size chart and fits of the various Boggi Milano collections may vary. Each item's description includes a size chart with general tips to help you determine your best fit. Fits may vary from one model to another. If you are undecided between two sizes, we suggest you choose the larger size. You can also use the TrueFit service ("What's my size?" box) on the product page to be directed to the most appropriate size based on your information.
What is the TrueFit service and how does it work?
TrueFit is a tool you can find on each product page that allows you to find the right size for you based on the information you provide.

MY ACCOUNT

What are the advantages of placing an order online as a registered customer?
There are many advantages of placing an order online as a registered customer: * Earn points for reaching the Boggi Privilege discount threshold * Enjoy a birthday discount as many times as you want during your birthday month (link to privilege policy section) * Access exclusive promotions * View the history of your orders placed as a registered user * Track the status of your order by logging into your account * Manage returns independently with greater ease
If I have registered for the Boggi Privilege programme in store, is the account also valid online and vice versa?
Yes, the profile is the same: just log in with the same e-mail address you provided when registering for the programme.
I have forgotten my password, what should I do?
Go to "Forgot your password?" and enter your e-mail address to receive instructions on how to reset your password.
I no longer want to receive newsletters, what should I do?
Click on the 'UNSUBSCRIBE' link at the bottom of each of our newsletters or send an e-mail to privacy@boggi.com with the message 'STOP'.
How do I delete my account?
E-mail your request to shoponline@boggi.com.
Why can't I see in-store purchases in my profile?
In-store purchases count towards earning points even though you can't see them in your online profile. For more details you can check the summary received via e-mail.

BOGGI PRIVILEGE PROGRAM

What is the Boggi Privilege Programme?
Boggi Privilege is the exclusive loyalty programme available to all our customers.
How do I access the Boggi Privilege programme?
You can register at any of our stores or in the relevant section of the boggi.com website
How do I earn points in the Boggi Privilege programme?
You earn points based on the amount of your purchase and the currency used (see conversion table for all currencies). Points are awarded for purchases made registered under your profile either in store (by pairing your mobile phone at the checkout) or online (by logging in prior to purchase). If a purchase is made as an unregistered customer, the points will not be associated with your profile and cannot be added later.
How do I find out my points balance?
Go to the 'My Account' section to view your current points balance and the discount threshold you have reached.
When will the points be visible on my profile?
Points will be visible from the day after purchase in store and after delivery of goods for online orders. The discount will appear in your profile when the threshold is reached and cannot be used in conjunction with sales or other special offers.
How long do the points I have earned last?
Points are valid until 31st December of the year after they are earned.
What are the conditions for benefiting from the discount?
To be eligible for the discount, you must have reached the necessary points threshold: 500 points for 5% off, 1,000 points for 10% off and 1,500 points for 15% off.
From when can the discount be used?
The discount percentage will be applied from the next day and on orders after the points threshold has been reached
Can the discount be used with other offers?
No, the discount cannot be used in conjunction with any other ongoing special offers.
My points balance was not updated after I made purchases. Why not?
Check that the purchases in question were made as a registered user, if they were made as a guest the points won't be associated with the profile nor can they be added later. Alternatively, see the timeframe for awarding points after purchase. If you have any questions, please contact our Customer Services.
What are the conditions for benefiting from the birthday discount?
To be able to benefit from the birthday discount, you need to have consented to your data being processed for marketing and profiling purposes.
Can the birthday discount be used with other offers?
Only with the Boggi Privilege discount. It cannot be combined with any other special offers.
How can I use my birthday discount online?
You will receive an e-mail with a 10% discount code in your birthday month that you can use as many times as you like during the month. The coupon you receive by e-mail must be used in the "Do you have a promotional code?" section of the shopping cart and can be combined with the Boggi Privilege discount but not with any other special offers.
It's my birthday month, but I haven't received any codes. What should I do?
Check that you have been registered at least since the previous calendar year and have provided all the privacy permissions. Also remember that if you have unsubscribed from receiving communications, you will not receive the e-mail with the discount code, and that if you have not made any purchases in the last three years, the benefits of the programme are cancelled and code will not be sent.
Is the 15% newsletter discount combinable with other ongoing promotions?
No, the 15% newsletter discount cannot be combined with other ongoing promotions. It is applicable only to full-priced items.

PERSONAL SHOPPER

Who are the Personal Shoppers?
Personal Shoppers are people trained to answer all your questions about the products on sale and support you via chat or video call in choosing and buying the look that best suits your needs.
How can I get in touch with a Personal Shopper?
Go to the 'Personal Shopper' section in the header of the site and on the product page or click on the blue icon in the left-hand corner of the screen. If the service is not active it will not be visible.

LIVECHAT CUSTOMER SERVICE

Can I chat live with customer services?
Yes, you can click on the blue chat icon in the left-hand corner of the screen. Enter the information requested and click 'Start Chatting' to talk live with customer services.
How can I contact Customer Services
There are several ways to contact Boggi Milano customer services. Find the one best suited to your needs via this link .

GIFT BOX

Can I add gift wrap?
The option is only available on a selection of items once you have placed your products in the shopping cart. Please note that there will be one gift wrap for all items purchased. Non-wrappable items will be highlighted when adding the Gift Wrap.
Can I add a personal message to my gift wrap or gift box?
Yes, you add a personal message, viewable via QR Code.
Can I request that products be divided into several gift packs?
If you want the items to be wrapped separately, you will need to place a separate order for each item.

BY APPOINTMENT

What is By Appointment?
This is a service that allows you to enjoy an exclusive in-store shopping experience, safe in the hands of one of our Sales Advisors.

MADE TO MEASURE

What is Made to Measure?
This is a service that allows you to customise your garment by choosing from a wide variety of fabrics and tailoring it to your needs.

TAILORING REPAIRS

Are tailoring repairs free of charge?
For every garment purchased, one tailoring repair is given free of charge. Please check with the relevant stores for complimentary tailoring modifications. Tailoring repairs are not free of charge for garments on special offer and are never free of charge in Factory Stores.
When can I take advantage of the free tailoring service?
You can use the free tailoring service within one month of purchase.
Can I only use the tailoring service in the store where I purchased the goods?
No, you can request the service in all Boggi Milano stores with the exception of airports and the Castel Romano, Franciacorta and Serravalle Factory Stores, where this service is not available.
If I buy online, am I still entitled to free tailoring repairs?
The same rule applies as for stores. For every garment purchased, one tailoring repair is given free of charge. Please check with the relevant stores for complimentary tailoring modifications.

Fast deliveries

Easy Returns

Secure payments

Boggi Privilege Program