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If for any reason the Purchaser is not satisfied with the purchase, he will have the right to withdraw from the Contract, with no penalty, specifying the reasons for withdrawal in the Return of Goods Via mail

By writing to: SHOPONLINE@BOGGI.COM within 30 working days from the delivery. Contact Boggi customer service and you will receive all the instructions and the support needed to complete the task.

If you are a registered user login and conveniently manage your returns from the list of your orders.

The return of products must be carried out by the Purchaser.

The products must be returned in the same condition as they were received, that is, in a perfect state of conservation, complete with all their unused components, with the original packaging and with any attached manuals.

The Purchaser will be responsible for all transport risks during the return of Products.

The Vendor will accept delivery of the returned Products, reserving the right to verify that the same have been returned in the same condition as they were when delivered to the Purchaser.

If necessary, the Purchaser shall replace the original wrappings on the Products with additional protective packaging to preserve and protect them during delivery; all necessary stickers and labels should also be applied.

The Vendor will refund the Purchaser the total amount paid for the purchase of the Products with no charge except for transport costs and possible duties, within the terms set by law, and on condition that the Products have been returned in accordance with the above.

The aforementioned refund will be carried out by means of crediting the amounts paid by the Purchaser for the products using the same means of payment used for the purchase.

In the event of purchase by credit card, the refund time will depend on the credit card used but in any case will be completed within a timeframe of two bank statements.

IMPORTANT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on BOGGI MILANO SHOP ONLINE. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

TERMS OF USE

Items should be returned new, unused, and with all Boggi Milano and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Underwear & Swimwear
Purchased Boggi Milano underwear and swimwear should be tried on over underwear. Returns may not be accepted if items are soiled, and may be sent back to the customer.

Faulty products
The Purchaser will be entitled to return any faulty Product/s writing within 30 working days from the delivery.

The Vendor will accept the return of faulty products, reserving all rights to inspect and test the product to assess relative quality levels or non-conformities.

The Vendor will refund the Purchaser the total amount paid for the purchase of the Products with no charge except for transport costs and possible duties, within the terms set by law, and on condition that the Products have been returned in accordance with the above.

The aforementioned refund will be carried out by means of crediting the amounts paid by the Purchaser for the products using the same means of payment used for the purchase.

Exchange
We can exchange products purchased with a new ones in different sizes or colors.

Please contact our Customer Service and check the availability of the new products.

Via mail

By writing to: SHOPONLINE@BOGGI.COM

LEGAL GUARANTEE OF THE VENDOR

The Vendor will issue a valid guarantee for the product covering non-conformities with the quality required and declared on the contracts, according to and in application of Directive 44/99/CE.

The guarantee enables the Purchaser, in the event of a defect or non-conformity of the product, to obtain the repair of the product (if possible), replacement of the product, a reduction of the price, or resolution of the contract by applying directly to the Vendor, within a reasonable period of time which depends on the nature of the goods.

The guarantee does not cover any use of the goods which does not comply with its intended use as established by the Vendor/Manufacturer.

Any claims must be accompanied by the evidence of their purchase (receipt, fiscal document issued by the Vendor/ proof of the payment).

TRANSMISSION OF CLAIMS

The claim must be promptly exercised by the Purchaser an no later than 60 days from the date on which the defect was discovered. During this period the product must not be used. The claim will be submitted electronically to the Vendor which will communicate immediately to the Purchaser the nearest After Sales Point and the procedure to follow when sending the product. The After Sales Point service may be managed directly by Boggi Milano through its own facilities instead of via the Vendor (which has no effect on the Vendor’s responsibility).

The contents of Directive 85/374/CEE regarding damage caused by the product are valid. The Vendor, acting as the distributor, waives all responsibility by indicating the name of the manufacturer.