Should the Customer not be satisfied for any reasons, they are entitled to terminate the contract, without penalty, within 30 days from the date of delivery.
On our website Customers can request a size exchange or make a refund request.
Registered users can manage returns themselves through the ORDERS section within their account.
Non-registered users need to enter the order number and the email address used at the time of purchase in the RETURNS section within MY ORDERS area.
Shipping costs are at customer's charge. Returned products are shipped under the entire responsibility of the customer.
Products must be returned in the same condition in which they were received, in their original packaging and complete with all labels and any accompanying manuals.
Shoes must be returned within their boxes. The return will be refused should the box be damaged.
Our warehouse will take delivery of the returned products, reserving the right to verify their condition. Having accepted the returned item(s), we will refund the amount paid for the purchase of the returned products.
This refund will be made by crediting the amount paid to the credit card or PayPal account used.
Customers have the right to return any product that should arrive faulty, within 30 days from the date of delivery. In such cases, customers should contact Customer Care to affect the return procedure. Please remember to attach a picture of the defective product.
All items are quality checked for any faults before shipment.
We have done everything possible to ensure that the colours of the products featured on our site appear as close as possible to reality. But we cannot guarantee that the colour displayed on your screen is completely identical to that of the actual product.
In order for the return process to be handled as quickly as possible, Customers are requested to send all the items that they wish to change, in a single shipment.
In order to reduce the risk of damage to the products, we recommend to return them in the same packaging in which they were received. Should the original packaging no longer be available, items may be sent in different packaging, providing they are well protected.
Underwear and swimwear should only be tried on over the customer’s own underwear.
Returned items that are damaged, stained or altered will be rejected and not reimbursed.
Our warehouse will take delivery of the returned products and will perform quality controls to verify any non-compliance. Refund will be made by means of crediting the amount paid by the customer for the purchase of products using the same method used for the purchase.
In the case of purchase by credit card, the refund time will depend on the credit card used, but in any case be it will be made within two calendar months.
LIMITED WARRANTY OF SELLER
The Seller provides, pursuant to and for the purposes of Directive 1999/44 / EC, a legal guarantee on the product for quality compliance as required in the sales contract.
Such guarantee enables the Purchaser, in the event of lack of conformity of the product, to obtain the repair or replacement of the product, a discounted price or termination of the purchase contract in accordance with the said Directive.
Any use of goods outside directives established by the Vendor/Manufacturer is not covered by any guarantee.
In such circumstances, the stipulations of Directive 85/374/EEC are relevant when considering any damage caused by a product used inappropriately. The Vendor, acting as distributor, waives all responsibility for such damages, referring in turn to the manufacturer of the product.